Effective Date: 25/02/2025At Crysta Sip, we are committed to providing our customers with high-quality products and a satisfactory shopping experience. If for any reason you are not completely satisfied with your purchase from our website, crystasip.com, we are happy to offer a refund or exchange in accordance with the terms outlined in this policy.
Product Returns
- Return Period: You may return any unused, undamaged product within 30 days of the delivery date for a full refund or exchange.
- Return Condition: The product must be in its original, unused condition, with all original packaging, accessories, and documentation intact.
- Return Process: To initiate a return, please contact our customer support team at shakhil1996@gmail.com. Our team will provide you with a return authorization number and instructions on how to package and ship the product back to us.
- Return Shipping: You are responsible for the cost of returning the product to us. We recommend using a trackable shipping method, as we cannot be held responsible for any lost or damaged items during the return process.
Refunds
- Refund Processing: Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued in the same form of payment used for the original purchase.
- Refund Timeline: We will process your refund within 10 business days of receiving the returned product. The time it takes for the refund to appear in your account will depend on your financial institution.
- Partial Refunds: If the product is returned in a condition that does not meet the requirements outlined in this policy, we reserve the right to issue a partial refund or refuse the return.
Exceptions
- Custom-Made or Personalized Products: Custom-made or personalized products are not eligible for returns or refunds, unless the product is defective or significantly different from the description provided on our website.
- Consumable Products: Consumable products, such as supplements or personal care items, are not eligible for returns or refunds once the packaging has been opened or the product has been used.
Customer Support
If you have any questions or concerns about our refunds and returns policy, or need assistance with a return or refund, please don’t hesitate to contact our customer support team at shakhil1996@gmail.com. We are here to help and ensure a positive customer experience.